Putting our customers first

Consistently deliver high quality, efficient homes for our customers


We want our customers to be delighted with every aspect of the homes and services we offer. 

Customers in a Customer Experience suite

FY22/23 at a glance


Trustpilot score

5 star

HBF rating


of our build stages rated good to outstanding

  • “High quality service will always be our priority, and most importantly this will always be informed by our customers.”

    Emma Morris
    Customer and Quality Director

Commitment to quality

Quality remains one of the top material issues for our stakeholders and we’ve earned our reputation for consistently delivering homes to a superior standard, as evidenced in ‘Excellent’ Trustpilot ratings and five-star HBF ratings for five years running. 


Despite these consistently high ratings, we don’t take customer loyalty or our respected position in the market for granted. It’s why our master planners and designers are continuously finding new and creative ways to meet the changing needs of our customers and the communities we work in.  

HBF logo

Taking the stress out of home-buying

We know that people want a seamless, self-managed buying process, with Redrow experts on hand to speak to at any time. This spans initial interest, right through to move-in day and the months afterwards. For prospective homeowners, Customer Experience Suites offer virtual viewings and real-time availability of homes, as well as interactive information on unique features like ASHPs, underfloor heating and EPC calculators to help understand the energy savings they could make.

Customer Experience Suite

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