Customer Services

Our Customer Service team are there to help our customers with every aspect of their brand new Redrow home – from guiding them through the operation of even the simplest feature of their property to fixing any small problems they might be experiencing and answering any questions the customer might have. It is our aim to deliver an exceptional experience to our customers, so our Customer Services team is empowered to deliver just that. In short, they’re a fundamental part of making moving into a new Redrow home an exciting, happy and stress-free experience – if this sounds like something you could help do, we want to hear from you.

Career path

Customer Services Coordinator

Customer Services Manager

Head of Customer Services

Latest Customer Services jobs

Customer Services Coordinator Level 1

Northampton

The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.

View all Customer Services vacancies

“My career in property sales started 27 years ago, after changing direction from selling hotel rooms to selling houses through a local estate agent; I had always loved everything about properties and the way people lived in them. Eventually I joined Barratts housebuilders and started work in New Build sales. After that, I achieved a lifetime dream and joined Redrow’s sales team. I passed that passion on to my daughter Molly, and recently she became a Redrow sales apprentice for South Wales! Our first day together was one I will always treasure. Seeing her wearing the Redrow uniform with pride took me back to my younger days - and I still feel very proud to work for Redrow. I recently joined our Customer Service Department as a Manager, which I really enjoy – plus it gives me the chance to keep a watchful eye over Molly!”

Emma Gunney

Customer Service Manager
“I joined Redrow in 2012 as a Customer Services Manager, since then I've progressed fast and I now head up out entire customer service operation for the South West Division. There’s no such thing as a typical day in this department. One moment, you can be dealing with a customer query; the next, visiting a site to examine an issue. The rest of the day could see you coordinating the work of subcontractors or emailing customers to update them about the progress of cases. It’s this variety that keeps things fresh and interesting. You’re always on the go. Make no mistake about it – this is not an easy role. Every day is full of challenges and it’s down to us to solve problems as quickly as possible. But on the other hand, the satisfaction you get from making a customer happy again is hard to beat. I’ll never forget the time I resolved a window issue for one of our customers; the relief on their face was palpable – I could see I had restored their faith in Redrow. And that, in a nutshell, is what this role is all about.”

Colin Norvil

Head of Customer Services (South West Division)